And so it continues. Miley Cyrus, who has become everyone’s favorite person to trash on the internet over the last several months, popped up this past weekend on Saturday Night Live where she did her schtick (it has become a schtick, btw) of rolling her tongue around on the side of her mouth while flashing some sort of pop star gang sign with her long lacquered fingernails.
I still don’t get it although, to be fair, I think she does. It appears she’s moved into self-deprecating territory and, thankfully I guess, has quickly become a parody of herself.
One bit of good has arisen from all the Miley chatter though in that it has served as yet another catalyst for cultural discussions on feminism, women and the patriarchal culture in which we still live.
- Gloria Steinem has chimed in. A few weeks ago at the Women’s Media Awards, Le Steinem, when asked if she thought some of Miley’s recent activities were setting the feminist movement back, answered “I don’t think so. I wish we didn’t have to be nude to be noticed, but given the game as it exists, women make decisions.” (Blame to society)
- Sinead O’Connor, who learned that Miley claimed her “Wrecking Ball” video was based on O’Connor’s “Nothing Compares to U” video, wrote an open letter to Miley in which she said “Nothing but harm will come in the long run, from allowing yourself to be exploited, and it is absolutely NOT in ANY way an empowerment of yourself or any other young women, for you to send across the message that you are to be valued (even by you) more for your sexual appeal than your obvious talent.” (note – as of this writing, the open letter has been removed from O’Connor’s website but you can read the full letter here). (Blame to Miley. And sort of to society).
Now I don’t think many of us can argue that the global society in which we live is patriarchal; centuries and eons have laid that foundation. And while I’m all for making money and being a capitalist there is, at the core of capitalism, a whiff (just a whiff) of male privilege as evidenced by the fact that it’s usually a bunch of rich white men who are calling the shots. And those are the same dudes who dictate, to a fairly large extent, what women can and/or should do. Miley is just going along and playing the game the best she can in the world in which we live.
But should she? Or, perhaps the better question to ask becomes “is it even a game that’s being played?”
Feminism is about providing equal opportunities for women yet it empowers men as well as women by allowing all of us to cast aside pre-conceived notions of “the way things should be.” It allows us as women (not the men who are in power) to determine what is best for us and ensures that we all have the freedom to make our own choices. Sometimes it takes the collective group to get those options on the table in the first place (i.e., the right to vote, have equal funding for sports) and sometimes it’s individuals making a decision for themselves about how they want to live their lives. Shall I wear pants or dresses? Have short or long hair? Enter the workforce or be a stay at home parent? Use an IUD or the Birth Control pill?
While I wasn’t overly enthusiastic about Miley’s spank-fest on the VMA awards I fully supported her right to do it. She sparked some discussion. And while crappy teddy-bear costumes may not be cause for revolution one spark can start a fire – or at least keep it burning.
So yeah – if Gloria, Sinead and Miley walked into a bar I would certainly buy all of them a drink; and that’s not just a punch line.
Disclaimer: I am no fan of Ms. Cyrus although I do admit to finding “Party in the USA” strangely intoxicating and have, on occasion, found myself singing along.
Ever get that call from a former colleague or someone you recently met at a conference asking for that “cup of coffee?” It is typically a code name for a job search, and I believe we should all be saying yes and be willing to support others in their quest.
But this post is not speaking to those of us taking the call – it is speaking to the caller.
Yes caller- I mean you- and how you may do a better job preparing for those coffee meetings so they are productive for both. It surprises me how often I meet with people who are uncomfortable with or unsure how to make the most of our meeting. Here are some suggestions for you to consider to make the meeting productive:
1. Have a target list of companies of interest in the industries you are pursuing.
When I meet with people that come to the table with a target list it helps me think of people I know to connect them to. These people may not be in the exact companies you list, however they will most likely be in the same industry. If you are a generalist that can cross industries that is great, however keep in mind that this list will help trigger new connections for you, which is why it is so important to prepare one.
2. Research the LinkedIn network for who you are meeting with to identify potential contacts of interest.
Connect on LinkedIn if you are not already connected and read through the contacts and make a list of who would like to connect to. We all know LinkedIn relationships vary across a spectrum, so the more names you identify the better your odds are of meeting more people.
3. Have jobs you are applying for handy with explanations for the feedback you are getting.
This could provide an opportunity for coaching and also prompt further discussions about potential opportunities.
4. Have an idea for how you may be able to help the person you are meeting with.
This one may go without saying, however many people do not do this . Even if the person you are meeting with says they cannot think of anything in the moment, I have been impressed with people that say that they have thought of a few things on their own (which may be handy in the future).
There are so many positive outcomes that can come out of a job search. What are some of the best (and worst) experiences you have had from requesting or agreeing to a cup of coffee?
Debbie Brown is a Senior Sales Executive in Analytics, Software and Services . The majority of her career has been spent managing people and teams in software and services provided to the HR industry. Debbie enjoys sharing leadership best practices and as an avid reader is always happy to share great book recommendations. You can connect with Debbie on Twitter as @DebbieJBrown.
Today’s dads are working hard to be “better” fathers than previous generations. No one is saying that that those generations of dads were not good fathers, times are simply changing and dads today are making it clear that they want to raise their children differently.
While dads are making family time a bigger priority than their fathers and grandfathers did, their dedication to a thriving professional career has not changed. Corporate culture, especially in larger companies, doesn’t always mesh with a dad’s desire for more family time. Because of this, many working dads are finding themselves struggling to juggle a work-life balance, as women have been doing for decades.
However, some companies are evolving with the times and improving their paternity leave programs as well as utilizing technology to allow for more work flexibility. This includes giving dads the ability to work from home, even if it’s only for a couple of hours a day so they can cut out of the office early to pick the kids up from school.
Of course another factor is that our wives are not the women their mothers were. With more women in the workforce, in fact 40% are now the family breadwinner, the home environment has changed and so must the delegation of household responsibilities. There is increased pressure on men to be more than just a paycheck and to play an equal parenting role.
But it’s also that our generation has wanted to change and be more present in our children’s lives. To really know them and to be closely involved with shaping who our children become.
According to a Pew study, fathers in 1965 spent only 2.5 hours a week on child care, where today that number has jumped to about 7 hours. While that may not seem like much, evolution is a process and I believe that the generations of boys we are raising will do even more.
I had a great childhood and have enormous admiration, love and respect for my dad but have still strived to be a more involved father in the raising of my three children. And I hope that my sons will do even more than I’ve done for their kids.
Men are evolving. Each generation is told more and more that it’s okay to cry, to be vulnerable and to love. So when we hold our babies in our arms for the very first time – we do. All of those thoughts we had as kids “I wish my dad were here,” “I’ll do that when I’m a dad,” come flooding back and we make a conscious effort to be different. Some of those promises we keep and some falter under the pressures of careers and mortgages. But the point is that we get a little closer to being the dad that we wanted to be and hopefully, as we reflect on the dad we said we would be – and the dad we actually are – we continue to evolve.
Chris Duchesne is the VP of Care.com’s Global Employer Program, Workplace Solutions. He brings more than 15 years of experience in HR technology to Care.com, the largest online care destination in the world with 8 million members spanning 16 countries. A key member of the leadership team, he oversees the Global Workplace Solutions program that provides customized, cost-effective programs that make Care.com’s suite of services available to institutional and corporate clients, their employees and families. A father of three small children, Chris knows first-hand the challenges working parents face and brings that experience to his role.
I have been in talent acquisition for almost ten years and have chosen to work in corporate recruiting. I often get asked the question, “When you can earn two to three times what you are earning now, why haven’t you gone out on your own and begun working with many companies instead of working within just one?” The answer is pretty simple. For positions within a services organization where talent is what we are selling to our customers, I just don’t believe in the external recruiting model.
With experience in both external staffing agencies and as a corporate recruiter, the corporate recruiting model in conjunction with a proactive in-house recruiting department has proven to impact overall business success positively, specifically in business planning, client acquisition, and building and retaining our company’s talent base.
Talent acquisition is a critical component of overall business planning in a services organization. If your company is exploring a new business venture, offering, or customer pool, it is necessary to determine not only what staff is going to cost in order to serve this niche, but also how readily available they are in your market. A business plan may not seem as strong after considering the staff complement needed to create and ensure continued success if unavailable or extremely overpriced. An internal recruiter can provide this expert, up-to-date perspective from his/her experience within the market and take into account the company’s challenges and opportunity to acquire talent to serve this business plan.
Client acquisition is another area of the business that is heavily influenced by a company’s chosen talent acquisition plan. An in-house recruiter can work with the new business departments to ensure that the company has the right talent in place as soon as the new client is acquired. The talent acquisition process takes nurturing of candidates that should occur far in advance of client on-boarding and working within the company, which gives you foresight that an external recruiter typically does not have.
Due to the often confidential nature of new business development, it is important that the recruiter has a strong relationship with the new business development team and that they have a vested interest in the company. Business development isn’t likely to be shared with an external resource that may be partnering with possible competitors in the same industry, potentially creating a delay in acquiring the talent necessary to make client onboarding successful.
Furthermore, internal recruiters have a much stronger ability to assess fit to-role simply through continuous exposure to the company. They have the benefit of working with all of the various hiring managers 40 hours a week, 52 weeks a year. Through this close working environment an in-house recruiter has a much better chance of identifying which types of personalities and working styles will work well with each manager by observing how each hiring manager works with others inside of the organization. Adding one more personality into a team can completely change the functionality and dynamics of that team. When a company has chosen to go down the road of paying a 15% to 25% fee on first year annual salary with an external recruiter, there is most likely a pressing need for the role to be filled, and often hiring managers in a services organization don’t have the time to spend with external recruiters to describe all of the intricacies of the team to them. When working externally to the environment you are recruiting for, it is nearly impossible to know each hiring manager and how he/she operates within the culture and environment. Now, imagine the challenge of finding a solid fit-to-role once you begin hiring for several organizations with several hiring managers; the ability to keep up with changing environments, roles, and personalities becomes nearly impossible.
Undoubtedly, with a limited qualified talent pool available globally, recruiters must actively maintain relationships with qualified talent for future openings. This is another area that an internal recruiter can more effectively serve a services organization: targeted relationship management with potential staff for the company. The internal recruiter has greater knowledge of how the company can be a fit for the candidates and possibly alleviate pain points they may be experiencing in their current situation. It is key to recognize that the value proposition to various qualified candidates may change over time and it is imperative that an internal recruiter keep abreast of changes with candidates’ situations and changes within the company and how the two may be a fit at a later time.
Finally, retention in a services company is imperative with the product of the company being the knowledge that each employee carries. An internal recruiter has more of a vested interest in seeing the recruited candidate succeed and remain committed to the company. Not that the external recruiter doesn’t wish good things for the candidate, but he or she just isn’t there every day reaping the benefits or suffering the repercussions of the hire. Furthermore, the external recruiter reaps benefits in the form of 15% to 25% of the candidate’s first year annual salary, as long as the candidate has the one to three month tenure guaranteed in the contract. From a monetary standpoint, most often internal recruiters are not rewarded on a per hire basis. The paycheck they receive each week is in exchange for them continually serving the company that they are committed to, while external recruiters typically are serving many organizations at a time and are rewarded for each successful placement. If a hire from an external recruiter fails after the tenure guarantee, the recruiter is not responsible for the replacement; whereas, an internal recruiter is required to replace the hire regardless of the time spent in the role. You can see how one system is built to reward long-term employment, while the other rewards even with short-term tenure.
In conclusion, I believe an internal recruiting model versus an external recruiting one better serves a services organization. Internal recruiting more effectively serves the business in the areas of identifying the right talent for the company, targeted relationship management, retention, business planning and client acquisition.
Amanda Papini, Recruiting Director at Response Mine Interactive started her career in recruiting at Medical Staffing Network in 2005, and moved over to a corporate recruiting role at BKV and Response Mine Interactive in 2007, where she built an internal recruiting practice for both companies. Amanda has since staffed over 250 full-time employees within both companies; an average of 50 hires per year. After assisting with RMI and BKV’s growth over the last 5 years, Amanda decided to move over to focus solely on RMI’s talent acquisition and take on a role more dedicated to employee development.
When you have a team that’s running on all cylinders, it feels great. Your business hums along and everything is easier. But when you have that one employee who is just not performing, it can put a damper on everything. It’s harder to get momentum going for your business. Your confidence as a leader drops, which means you don’t close deals like you used to. It affects everything.
So what do you do? How do you handle that underperforming team member? We asked several business owners to see what their approach would be.
Assess the Situation
“I like to sit down with the employee to establish what the situation is. I point out the problem, offer words of encouragement, and let them know the business is counting on them. We are interested in their success and want to help, not just drive their performance numbers. I ascertain if there is something more they need from us and give them time to remedy the situation. Finally, I make a decision one way or the other. Prolonging this situation affects the morale of other employees.”
- Jim Newton, Philip James Salon
“It depends on the employee. First, we would look and try to see why they are not performing. If it is because they do not understand what is expected of them, their manager would review what is expected of them. Sometimes an employee needs a review and they become an asset to our company. Sometimes an employee does not work out in one department, but can work somewhere else, so if that is the case, we will give them a try answering phones or working in the store. If all else fails, sometimes an employee is just not a good fit for the company. If that is the case, it is better for both the employee and the employer to part ways sooner rather than later. Although it is not pleasant, eventually, it is better to do the right thing for your company and for the employee.”
- David Cohen, Moshells
Ensure They Have the Tools to Succeed
“My first inclination is reflection…have I provided the employee with the proper orientation, training, information to achieve the objective? If not, I make every effort to rectify the situation. If this isn’t the case, I speak opening and candidly with the employee, set dates with deliverables and monitor progress.”
- Mary Rownd, Interactive Project Manager, HIMSS
“Coach them. When someone is not performing, my first question is always to myself. “Have I trained them, given them all the tools and time to be successful?” Only after I have satisfied these questions will I consider a performance plan to set targets to help get them back on track.”
- Jeff Purtell, Chief Operating Officer, Acquirent
“Communication between employees and supervisors is always key in having a solid working relationship; doing it well gives the manager an opportunity to inspire and lead a team. At InterCall, we have a workforce that is all over the world, so oftentimes, employees and their supervisors are not in the same office. We use tools like audio, video and web conferencing, along with web cams, to put faces to names and voices. It really helps to establish and build a rapport, which enhances performance and allows you to do more coaching.”
- Rob Bellmar, Senior Vice President, Conferencing and Collaboration, InterCall
So, there are several approaches to handling an underperforming employee from business owners across industries. How do you handle it? What’s been effective for you?
About the Author: Brad Farris is the founder of EnMast, a community of business owners committed to being better leaders and growing better businesses. He is also principal advisor of Anchor Advisors, with experience leading businesses & business owners into new levels of growth and success. Through his work with over 100 Chicago area small businesses he has experience in guiding founders and business owners through the pitfalls and joys of growing their business. Connect with him on Google+, Twitter and LinkedIn.
I had the opportunity to attend the HR Technology Conference for the first time last week. It took place at Mandalay Bay in Las Vegas from October 7 – 9, and for thousands who are active and influential in the HR technology space, it’s an annual pilgrimage anxiously awaited for the opportunity to see, hear about, discuss, and promote all that is the latest, greatest, and yet to come related to technology solutions for HR professionals. But for the average HR practitioner, this conference may not even be on the radar; until recently, it wasn’t for me. If you are that typical trench HR practitioner like me, you may ask yourself why you should be interested in such a specific, targeted HR conference when there are so many others from which to choose. And until recently, I asked myself the same question. After all, in my day to day job, I don’t really focus on the HR systems side of the business. I don’t oversee payroll or HRIS, I focus more on talent management and learning & development. But you see, that’s where I was misinformed. The HR Technology Conference is not just for “systems” HR folks, it’s for everyone. Or at least for everyone who is interested in keeping up with what’s next for HR and the tools to make themselves and their companies more efficient and competitive.
It only took a quick glance at the agenda to realize that there was so much more to this conference than just talking about systems. It was an opportunity to learn from experts in the field about existing technologies, new technologies, and how these technologies can help you, as an HR practitioner, to do your job more effectively and efficiently. Not everything discussed is right for every company, but it’s certainly worth learning about what other companies are doing and what’s available.
The Expo Hall was filled with a bigger assortment of HR technology solutions than one could ever imagine if you’ve never been there. Everything from core HR, to time & attendance, to applicant tracking, talent management, learning management, assessment tools, and social recruiting & sourcing solutions. It’s hard to believe that one of those areas doesn’t touch on something that every HR practitioner handles in some aspect of their job. Again, not everything is for everyone, but it’s worth knowing what’s available. You may not need it now, but you never know what you may need in the future.
Attending the NextGen Influencer panel provided valuable insight from several “up and coming” (though they were all already very established in their careers) HR professionals on how they’ve positioned themselves as the next influencers in the HR technology space. Their real life examples and advice of how they got to where they are now would be useful to any HR practitioners looking to give themselves an edge and make be just that much more informed and competitive than the next person.
The Awesome New Technologies for HR session offered the opportunity to listen to several companies discuss some truly cutting edge technologies. Everything from recruiting analytics, to virtual onboarding, to predictive analytics that help you cull through previous candidates already in your ATS to identify those who may be looking again…the abilities these new technologies give us can be almost mind-boggling, yet fascinating to the everyday HR practitioner.
But perhaps the biggest value I received from attending this conference was the opportunity to be around some of the brightest minds in this space. To just listen to them talk. To hear the terminology and trends. Because even though I may not be using any of it in my day to day job now, that doesn’t mean I may not need it down the line, and it doesn’t mean the companies we compete with aren’t using it now. It may be easy to argue that fancy HR tech is just for the “big guys” or for more high tech companies; but then again, there was a time that could have been said about PCs, email, or smart phones. Technology has infiltrated every aspect of our lives, creating efficiencies we couldn’t have previously imagined. Why shouldn’t that be the case in HR as well? And if I’m going to give myself just a little bit of an edge by attending HR Tech and keeping up with those trends, well, I’ll be sure to be back at Mandalay Bay in October 2014!
About the Author: Jennifer Payne, SPHR has 15 years of HR experience in employee relations, talent acquisition, and learning & development, and currently works in talent management in the retail grocery industry. She is one of the co-founders of Women of HR, and is currently the Editor of the site. You can connect with her on Twitter as @JennyJensHR and on LinkedIn.
Do you like your job? Are you fully engaged in it? Though this question is one that may seem like it depends on your personality, there is a certain part of this that is hard-wired into your gender. Though it may seem like old-fashioned thinking, there is more and more evidence linking sex genes and the ability to fully engage yourself in certain tasks.
In the post-World War II era, the “typical” family dynamic had dad at work and mom at home. Though this was not always the way of the world, it was pushed to be the way things should normally be, for several reasons. The idea that women were best served as providers and should be caring for their family was often stated, and the man’s job to go out and work for the family’s income was expected.
These lines began to blur in the 1960′s and 1970′s, as the women’s lib movement pushed back, claiming the right for women to also work outside of the home, and shifting the cultural view to the idea that women can do everything that men can do, and should be expected to try.
Fast forward to the nineties and the turn of the twenty-first century, and the two-family income household had become the norm for married couples. Worker productivity and employee satisfaction became buzzwords, and companies began looking at efficiency consultants, who considered not just the best layout for a business to get the best product for its investment, but the corporate culture, and improving employee engagement.
This is a trend that has continued, and as genetics research continues to become a larger and larger factor in looking at how humans perform, gender-based accomplishment studies have come out. One of the things that has been suspected for a long time is that women are predisposed to be better multitaskers. A number of studies have confirmed this, showing that when asked to do several unrelated tasks in a short period of time, women vastly outperformed men. Men, however, are better at focusing on a single task to the exclusion of another. A famous study often quoted in psychology classes looks at men and women who were given two different stories that were simultaneously read to them, one in each ear. When they were asked to choose one story and listen to it, to the exclusion of the second, men were able to do so. Women were not.
So how do these natural brain differences translate to work engagement now? A lot of it depends on the kind of tasks that men and women are expected to do, and the varying skills needed to complete them. Traditionally, men at a management level were often required to perform many of the larger tasks, but have an assistant to help them perform the smaller, variable tasks that were expected. As the gender playing field has leveled more and more, the high-level jobs have been shown to be performed equally well by both men and women. An engagement survey would likely show equal satisfaction for both genders. Instead, the discrepancies have been shown to be more at the low income and education levels.
At the blue-collar level, there is still a gender bias when it comes to certain jobs. Technical service and repair jobs are more often chosen by men, and jobs like office manager are more often chosen by women. Though this has been partially dictated by the cultural history of these positions, the tasks expected in each job type dovetail nicely with what the brains of men and women are naturally best, and likely most fulfilled, at doing.
What do you think? Is there a notable difference in engagement based on gender? Is the difference more or less pronounced based on income and education level?
About the Author: Louise Gregory is a human resources professional specialized in employment engagement analysis and pensions management at AON. When Louise isn’t working hard in the big smoke you will find her sunbathing on the East coast. She loves cooking, writing in her new blog and trekking with her family and Benson, the house dog.
The difficulty associated with maintaining a work-life balance certainly isn’t a new saga – in fact, it likely dates all the way back to the days of the caveman. That said it’s becoming a more prominent issue for the workforce and, consequently, a more significant focal point for those in HR. If employees are facing stress in one aspect of their life, be it work or personal, it’s likely impacting their other functions as well. And in a time when productivity and innovation mean the difference between being a leader or a laggard, most firms can’t afford not to acknowledge the challenges that most in the workforce are facing.
A recent Pew study found that 56% of working mothers and 50% of working fathers find balance their work with their family life is either somewhat or very challenging. Similarly, 40% of working mothers and 34% of working fathers always feel rushed. What do these statistics mean for HR? More than half the workforce is feeling the squeeze when it comes to time and flexibility.
But working parents may be more passive about their need for a positive work-life balance than those from Gen Y. Unlike their predecessors, Millennials are explicitly demanding flexibility. In fact, 69% believe that regular office attendance is unnecessary, according to a Cisco study. What’s more, according to findings from Bentley University’s Center for Women and Business, 75% of Millennials are unwilling to compromise on their family or personal values. As a result, young top performers are choosing work environments in which the benefits are less about pay and more about creativity, personal meaning and adaptability.
Nevertheless, as baby boomers retire in mass numbers, the two generations are very quickly taking over the entire workforce which means that hiring managers and executives have to take note.
Below is a quick run-down for auditing your firms’ current culture offerings in regard to work-life balance.
Use an anonymous survey to investigate the following aspects of your employees’ life:
- Stress levels and perceived causes (i.e., time, responsibilities, work load, etc.)
- Impact of stress on productivity
- Desired options for alleviating stress (i.e., increased time flexibility, telecommuting options, mandatory breaks/no-work activities, health promotion activities, etc.)
With the results of this survey, pinpoint the issues that your workforce is facing and subsequently engage an educated trial-and-error process for implementing successful work-life balance practices. Pursue a follow-up survey after 3-6 months to ensure that the changes being made are putting your organizational culture on the right track.
This type of proactive behavior results in a domino effect of positive impacts because in addition to improving the productivity of your workforce, there is also a direct recruiting benefit. Firms that adapt to the changing wants and needs of the workforce are naturally going to improve their employer brand, or their reputation among prospective employees. In time, this will not only increase candidates’ attraction to the firm, but it will attract those individuals with the best culture fit. What’s more, the sourcing process will be less complex, reducing both time to hire and cost to hire. While all of this takes time to develop, it’s a win-win for candidates and employers alike.
Experiencing this upward spiral of hiring benefits isn’t difficult, but it does require change. In essence, the essential components to this entire process are (1) acknowledging a problem faced by the parents and millennials in the workforce that is causing a noticeable shift in work culture demands and (2) accepting short-term costs for significant long-term gains.
About the Author: Greg Moran is the President and CEO of Chequed.com, an Employee Selection and Automated Reference Checking technology suite as well as a respected author on Human Capital Management with published works including Hire, Fire & The Walking Dead and Building the Talent Edge. Greg can be found blogging at disrupthr.com, on twitter @CEOofChequed and Google+.
As an executive, we have two assets which rival as to which is most valuable to us. Both our time and our team are the two most critical components in achieving our objectives, personally and collectively. This article is going to focus on our time and a few suggestions on how to get the greatest return on our time.
As true transformational leaders, in order to accomplish our mission, it is critical we spend our time doing the right things. We know this; yet, we often struggle with what is most important, how to prioritize, and how to keep our eye on the ball when distractions arise which they invariably do.
A few thoughts to consider and discipline ourselves around:
1. Manage and filter the interruptions
I recently read an article which touted that we spend only about 10 minutes on a task before we are interrupted by various issues. How can we curb these interruptions? What if we turned off our phones, asked our team to do the same, and instill a mutual respect for ‘sacred time’ to actually get work done? What if we actually say ‘no’ when these distractions arise? I know what you are thinking, how can we say no to our bosses? I am certainly not suggesting that is the standard answer every time; however, there are scenarios in which we must say no. A book I have found especially helpful, The Power of the Positive No, gives excellent tips on how to say ‘yes’ while saying ‘no,’ while preserving a strong relationship with the other party. Check it out.
2. Stop the multi-tasking.
Many studies actually state that multi-tasking is one of the worst things we can do to maintain brain health. The sad reality is that the trend for multi-tasking is going up not down. With the increase of smart phones, email, texting, working mothers, and the quest for ‘work/life balance,’ the quest for balance has led to just doing more at one time, versus prioritizing and saying ‘no.’ One study has actually stated that our IQ’s can fall as much as 10 points when we are juggling so many projects. Of course, that leads to ineffective leadership, production, and overall results. We need to make a commitment to stop the multi-tasking. We need to focus. We need to choose one project to work on at a time. We need to have one centered conversation at a time. We need to leave our phones in the car or at least turn it off when meeting or visiting with another person. Let’s show them the respect they deserve, and that we would want, if we were in their shoes.
3. Focus and stay disciplined to the chosen priorities.
This is where it gets tough. Everyone is pulling on us to do ‘this, that, or the other’ now! I get it. What I know for sure is that if we allow everyone else’s priorities to dictate 100% how and when we spend our time, we will never get where we want to go. Period. We have to be ruthlessly determined to focus on what we believe we need to do to achieve our goals. We have to plant our flag as to where we are going, determine our plans and our goals on how we are going to get there, and then, publicly state where and how we are going to spend our time to get there. By stating the ‘what and the how’ of where we are going publicly, it makes it much easier to say ‘no’ when distractions arise.
4. Feng shui your office and your mind.
This is probably the single most effective way to help clarify where to spend your time. Recently, I spent time (yes, the asset in which we are discussing) completely clearing out my office, my outdated files, and my next month and second half plans for the remainder of 2013. I found myself struggling to keep up with all the projects I have underway, and my ’piles’ and ‘folders’ were simply not working for me anymore. I was frustrated, stressed out, and was working every weekend trying to keep up. Sure, we all have our way of organizing, which is up to you. My point is to just do it. Organizing papers, searching for contacts and not having a clear way to find information can simply exhaust and zap our mojo. Recently, I revisited Stephen Covey’s First Things First to develop a leadership development workshop, and it was a fabulous refresher.
At the end of the day, it takes guts to make the hard calls as to where to spend our time, and when to say ‘no.’ It is all about declaring where we want to go, deciding what are the few key things we must do to get there, and prioritizing how we will get these things done. Then, we must continue to verbalize this to ourselves and our troops to keep us focused, committed and to avoid the distractions which are guaranteed to present themselves.
About the Author: Kristin Kaufman is founder of Alignment, Inc.™, formed in 2007 to help individuals, corporations, boards of directors and non-profits find alignment within themselves and their organizations. A prolific writer, Kristin’s first book, Is This Seat Taken?, centers on her global experiences seeding her journey toward alignment. The book is scheduled for release in November 2011. Kristin is on Twitter as @KristinKaufman.
You don’t have to be a woman to be a good human resources manager—but, according to research, you are more likely to be. Women are the ones most likely to bring emotional intelligence to the table, according to a survey of executives, and emotional intelligence is vital to HR. In fact, at least one study has shown that almost 90 percent of leadership success comes from emotional intelligence.
Wondering what exactly emotional intelligence is? Not sure why it matters so much in human resources? Let’s take a look.
What Is Emotional Intelligence?
Think of it this way: In a room full of people, those with emotional intelligence continually pick up social and behavioral cues that others miss. Did that girl really mean what she said about her job, or was she exaggerating? Did that guy want to leave early, or was a conflict brewing with another person? Noticing and then understanding these kinds of situations typically come more naturally to women, although men certainly are perceptive too in varying degrees. Such insights are particularly helpful in HR, where person-to-person dynamics, perceptions, and emotions play such a pivotal role.
How Does Emotional Intelligence Benefit an HR Manager?
In recruiting, hiring, managing, and working with personnel, emotional intelligence is so important that it may actually be the determining factor between a fine HR manager and a great one. As proof of that idea, consider the following benefits that come from emotional intelligence in HR.
An HR manager who understands the ways emotions operate is an HR manager better equipped to respond to an employee’s frustrations and concerns. Nobody wants to talk to an HR manager who belittles or ignores his or her complaints. When upset staff members come to an HR manager, they respond better to the person who shows empathy for what’s bothering them.
Because emotional intelligence means being able to discern the difference between real and fake behaviors, emotionally aware HR managers have a leg up in terms of perceptions. A manager who can tell when an employee is giving lip service is better able to avoid being manipulated or deceived.
Many, if not most, personnel conflicts happen because of misunderstandings. Being able to articulate emotions—both your own and your employees’—is incredibly helpful in working towards better understanding.
The truth is, managers’ and supervisors’ interactions with employees go a long way towards determining whether or not those employees are satisfied with their jobs and willing to stick around. HR professionals who can be both firm and caring build trust with their staff members. A happy staff means reduced turnover, which is good for everyone.
In your experience in human resources, have you seen ways in which emotional intelligence is an asset? What other benefits come to your mind besides the ones outlined above?
About the author: Shanna Mallon is a writer for Straight North, a Chicago Web design firm providing specialized SEO, Web development, and other online marketing services. Follow Straight North on Twitter and Facebook.
Photo credit iStockphoto