I have had a really, really, really good year so far as an HR consultant. I have not been able to say that since 2007 and 2003 before that. In my opinion, one of the main reasons I have been so busy is because managers are consistently getting the wrong people on the bus (a Jim Collins term for the organization). I suspect it is because they don’t know what they don’t know and they are not putting the time and effort in the beginning of the process to get it right from the get go.
In order to be successful at interviewing and selection, I think it would benefit all managers if they read the book Good to Great, by Jim Collins. He refers to getting the right “who” (people/employees) on the “bus” (the organization) and making sure the “who” is going the right direction. Going the right direction is the “what” (the specific job) which ultimately means making sure they are doing the right things the right way. He says the first and most important thing is getting the right “who” aboard. You have to do a good job in recruiting and selection, getting the “right” people on the bus first. Then you worry about the what.
One of the main reasons I have been so busy this year is because many companies are just not focusing on the number one thing – they are not doing a good job of recruiting and selecting the right “who.” I don’t think it’s purposeful at all; I think perhaps they just don’t have the right tools in the interviewing toolbox, and in some cases never had them or don’t realize they are missing. Perhaps it’s one of those skills that everyone thinks they can do without any formalized training. Just like everyone thinks they can do HR — everyone thinks they recruit, interview and select.
They are WRONG!
Not everybody understands how to screen, probe, and research the who to make sure they are the right “who” to fit in the job and organization for which they are interviewing. Talent management is really and truly an art to perfect once the basic skills are learned. These skills are not ones that you are born with; you absolutely have to learn the best tips and techniques.
The result of assumimg you “got it when you don’t” is BAD Hires with BAD attitudes!
Here are just a few examples of problems I have been dealing with as a direct result of bad hires (“who’s” that have):
• Become disgruntled employees
• Sabotage the employer
• Do whatever they can to get back at the employer
• Call the attorneys to initiate a lawsuit against the employer and/or coworkers
• Call the federal agencies like the department of labor or EEOC
• Call the state human rights department
The list can go on and all this creates drama and takes a lot of time, energy, and money away from the success of the organization, and quite frankly away from the employees when you consider the bigger picture. The afterthought: “Had the management done a good job in the beginning they might not be in the place they are now – calling consultants, like myself, or an attorney to help bail them out of these kinds of problems.”
Additional skill is required to develop the right behavioral based questions to help more accurately predict the KASO’s needed for the “what.” Are the right questions being asked even once you do have the right who? The “what” interview questions determine prior training for the job and doing the right things the right way. Often interviewers will tend to ask questions around the topic but not specific enough to really determine whether the interviewee knows the job and can perform the job effectively. In some cases the “what” can be taught, and other cases you don’t really have time to train the person. Managers should seek the right training and not assume they have it. The cost of replacement can be up to a year’s worth of salary.
Learning how to effectively find the right ”who” and “what” need a formalized training program. Over the years I have use DDI’s Target Selection Program, which I was trained on early in my career and have used ever since. My training included not only how to use the program as an interviewer, but also how to train others on it. While I have not formally trained anyone using the program, I still feel it is one of the most effective tools available.
There are a number of books by William Byham, Ph.D. that are very good resources for both the interviewer and the interviewee focusing on the targeted selection process. I often recommend The Selection Solution: Solving the Mystery of Matching People to Jobs and Landing the Job You Want: How to Have the Best Job Interview of Your Life. The basis of both is looking at prior experience as a predictor of future success.
I know there are many other techniques available; what I would like to emphasize is there are preventative measures managers can and should take to ensure that they are interviewing the right way. Thus they need to look in the mirror and take responsibility for the bad hires they make instead of blaming the employee.
Get the right “who” and then determine if the right who knows the “what” and/or can be trained. You have to know what the “who” and “what” is in the first place to know how to ask for it in the right way. Turnover will go down, retention will go up, replacement costs will go down, and everybody will be happy, happy, happy!
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With the qualified talent pool shrinking across the globe, the pressure on businesses to retain talent grows. In hopes of retention, companies across most industries are accommodating for generation X and Y’s desires by building a flexible, fun, informal environment that includes summer Fridays, remote work days, casual attire, and more. Start-ups are going to great lengths to mimic the Google and Facebook environments that attract and retain talent across the globe. I benefit from, and am a proponent of these environments. Some companies, however, particularly start-ups, must be mindful of, and guard against allowing informality to result in a lack of accountability, misalignment, and ambiguity. Now more than ever, it is critical to keep talent aligned with a clear company mission and hold them accountable. The flexible, fun, informal environment can only keep talent interested for so long. There must be something deeper for talent to identify with.
Talent must first identify with a company’s mission and core values. It is critical that veterans of the organization all understand, communicate, and embody the same message. Remember, Millennials look for guidance from those above them and as we know, businesses are constantly evolving to remain competitive. It is imperative that managers and executives keep these messages consistent. We cannot expect talent to feel secure and have the desire to commit to an environment that has a mission that continually changes, or a list of core values that is adhered to only when convenient.
Secondly, there must be a “fit to role.” When talking about a fit to role, most people will identify with qualified talent fitting the role; however, the fit to role actually starts with the role being appropriate for the department, division and company. Does the role benefit the company, and can it be successful within the current confines of the environment? With the ever-changing business environment, talent acquisition should ensure that an assessment of true business needs occurs or has occurred with each and every job requisition. It would be extremely challenging, if not impossible, for someone to remain engaged in a role that doesn’t make sense for the organization and is not aligned with its mission.
After identifying the appropriate role for the company, the appropriate candidate should be determined for the role. Many companies focus on the technical skills of the candidate and hope for a plug and play that will ensure the business doesn’t miss a beat. However, hiring managers cannot omit the importance of assuring alignment and engagement with the role by determining what the potential hire enjoys, doesn’t enjoy, and what drives her to achieve. This can be accomplished through conducting a personal assessment (such as the Harrison Assessment), as well as through technical assessments that assess her technical skill sets for the role.
Hiring the candidate is just the beginning of ensuring engagement and alignment exists throughout the talent’s tenure. There must be a clear relationship among the talent’s job description, career path and development. As soon as talent does not have clarity and understanding around their job descriptions and career paths, one can expect highly desired talent will begin their search for the next step in their career elsewhere. Generation X and Y have had information at their fingertips that allows them to learn; however, simply learning is not enough. It must have a purpose. Aligning short-term, tangible goals to reach the mission at hand will help ensure long-term engagement. Managers should anticipate the need for feedback and the desire to know how this newly acquired knowledge helps talent get from here to there in a career path.
In this fast-paced, ever-changing world, it is more important than ever to keep your talent aligned with your business and working for a greater purpose. Increased retention rates will be accomplished by creating an aligned environment that is buttressed by accountability across the organization. In addition to the fun, flexible environment that is permeating business places across the globe, leadership must establish and maintain a clear path and hold the talent accountable for accomplishing the plan. After all, how can they be recognized for their accomplishments if their objectives aren’t being established and tracked?
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About the author: Amanda Papini, Recruiting Director at Response Mine Interactive started her career in recruiting at Medical Staffing Network in 2005, and moved over to a corporate recruiting role at BKV and Response Mine Interactive in 2007, where she built an internal recruiting practice for both companies. Amanda has since staffed over 250 full-time employees within both companies; an average of 50 hires per year. After assisting with RMI and BKV’s growth over the last 5 years, Amanda decided to move over to focus solely on RMI’s talent acquisition and take on a role more dedicated to employee development.
With social media, what you don’t know can seriously hurt your organization. One 2010 survey found that employees estimate spending roughly four hours every day checking multiple email accounts, with up to two hours spent on social media sites like Facebook and Twitter. A 2012 Salary.com survey found that 64 percent of employees visit non-work related websites daily. And don’t think blocking employee access to social media on company networks is the answer; personal smartphones and tablets are ubiquitous, and easily fill the gap.
The rub for today’s organizations is that while social media use at work has definite risks, it also is one of the best ways to empower and engage employees. Increasingly, in our connected 24/7 businesses, the line between work and personal time is blurring. This is especially true for Generation Y employees; as long as they meet deadlines and deliver, these employees don’t feel that it’s particularly useful to distinguish between time spent updating Twitter or engaged in team meetings. Organizations may beg to differ, especially when an offensive or inappropriate blog post or tweet can damage their brand, lower employee morale, and even lead to workplace lawsuits.
Yet, most organizations don’t really know how their employees are using social media, either personally or professionally, let alone what impact it’s having on employees’ overall levels of productivity.
That’s why it’s so important, before you set policy, to know how your managers currently handle social media use at work, as well as how its use by employees is effecting their management. Get at these fundamental issues by asking managers five key questions:
- Have your employees’ use of social media ever triggered a workplace lawsuit or regulatory investigation?
- What impact have your employees’ personal use of social media during work hours had, if any, on their productivity?
- How do you use social media, if at all, to help manage your projects and employees?
- Have you reviewed all applicable federal and state laws governing electronic data content, usage, monitoring, privacy, e-discovery, data encryption, business records and other legal issues in all jurisdictions in which you operate, have employees or serve customers?
- Could you comply with a court-ordered “social media audit”, by producing legally compliant business blog posts, email messages, text messages and other electronically stored information (ESI) within 990 days?
Social media can speed innovation and collaboration, but ONLY if your employees know how to both use it as well as steer clear of its many pitfalls. Start by asking managers these simple questions; they often surface extremely important information that, especially in larger organizations, you may not have been aware of. Finally, remember that for reasons of both confidentiality and fear, getting access to this sort of information is not always easy. It’s therefore important that organizations create mechanisms by which examples of social media use (and abuse!) can be regularly shared with the broader employee base.
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About the author: Steve Miranda is Managing Director of Cornell University’s Center for Advanced Human Resource Studies (CAHRS), a leading partnership between industry and academia devoted to the field of global human resource management. He is also a faculty author of the new eCornell certificate program,Social Media in HR: From Policy to Practice. Prior to CAHRS, Miranda was Chief Human Resource and Strategic Planning Officer for the Society for Human Resource Management (SHRM), the world’s largest professional HR association, serving over 260,000 members in over 100 countries.
Company executives often appear to be Jekyll and Hyde to regular employees. What do I mean by that? Take the current trend to include “entrepreneurial mindset” on job descriptions.
By including this item, executives are saying they want people who don’t just “do.” They want people who ask meaningful questions, look across disciplines for better opportunities, identify and manage risk, and work hard, oftentimes with long hours. It’s not uncommon to hear, “create an ownership feeling with the employees.”
The problem with this desire is that most employees don’t have any ownership in the business. Their efforts may be rewarded with a bump in pay or a bonus, but those things are not normally directly related to profit. They’re calculated by many different means, but in the end it often comes down to a subjective measure by management about how well they felt individual employees performed.
So what employees hear is that they should work long, hard hours, question the status quo, and take risks. Questioning and taking risks means there will be failure. This fact is inevitable. When an employee fails, he is not rewarded. In fact, he is often punished. His potential raise or bonus is decreased or eliminated.
To add to the confusion, managers often criticize employees for asking questions or offering alternatives to the task at hand. It takes a very strong manager to create an environment in which employees feel safe asking questions or offering suggestions.
Most companies would benefit if all their employees had an entrepreneurial mindset, and felt safe enough to exercise it. When you find yourself including this item on job descriptions, perhaps you might take a step back and look at the management staff in place. Are they strong enough to allow people to question them?
About the author: April Kunzelman spends her days working with the non-profit organization Chemo Cargo, aimed at assisting first-time chemotherapy patients. Connect with April on Twitter as @akunzel and @chemocargo.
After some recent reflection, I am convinced that my childhood has had a huge impact on how I consider various circumstances thrown my way as an HR professional. I can’t help but wonder how many others feel the same way.
A few weeks ago, I was driving to pick up some books for the ILSHRM Leadership Conference at our treasurer’s office. I got the idea of taking pictures of some of the homes I grew up in because it was on my way. I thought I might use them to share with my kids one day.
While doing so, the idea of writing this blog post for Women of HR popped in my head because the memories from seeing the homes brought back visions of similar employee circumstances I have had to deal with in the workplace. Some of these circumstances impacted the employee and their co-workers’ performance while others would just come in and share to get whatever was bothering them off their chest and back to work they went.
My experience has helped me to be a better problem solver and listener with employees dealing with adversity of any kind.
Just the number of homes I took a picture of, eight not counting the three no longer standing or out of state, tells a story. So many employees deal with instability in their life for a number of reasons. For me, I lived in 11 different homes growing up compared to the stability of my 20-year-old (2 homes) and my 11-year-old (1 home).
How many of our employees bounce from home to home? What impact does that have on their job? Psychologists typically only look at your life between the ages of 0-17 as it relates to the impact the experiences between those years makes on the rest of your life. I have a lot of empathy for instability and so much more that employees go through. For example, as I think back to my childhood, I have a much better understanding for employees dealing with:
- alcohol and drug abuse
- emotional and physical abuse
All of these personal problems have a huge impact on employee performance, attendance, and quality.I think overall my background has helped me be a better more understanding human resources professional. It affects how I handle things and how I communicate with people.
It’s not just what we learn in books or on-the-job that makes us good solid human resources professionals; it’s also what we are made of. Our early beginnings, where we came from and how we grew up has a lot to do with how we work with and influence others on a day-to-day basis. It can have a significant influence on our performance and ability to connect with employees, managers, owners and other relationships related to our work.
In HR, no one situation is anything like the other and that is what makes this profession so exciting to work in. I say be proud of your humble beginnings because all in all it is who you are and who you are is an outstanding professional who can handle whatever situation that is thrown at you.
I enjoy organizing employee engagement programs. I was recognized by employees and they acknowledged my work when they made our office the best place to work for employee engagement.
I was doing an amazing job with employee engagement – or so I thought.
We decided to organize an extensive event at all of our office locations to celebrate a national holiday; we had offices spread across several cities throughout the country. I was busy with the coordination of the event at the central office where I worked and assigned various city office representatives to take care of programs at their respective locations.
In the middle of the event, I received a call from one of our employees from a city office location who asked, “Are we not fortunate enough to have the HR presence during the celebration day, or what?”
He made known to me his feelings of being neglected because there were not any HR personnel to organize the event at his office. Like any other employee, his intention was to inform me through constructive criticism. A reasonable demand of a normal employee, it is not necessary that a celebration day has to come around for us to visit our employees.
It hit me. I had made myself comfortable and played it safe by placing myself only where management team works.
From then on, I decided to travel to all the locations, move out of my comfort zone, reach out to the employees and be one among them. And I must tell you, until that moment these employees had known HR only through emails and other correspondence and I was really happy to see faces of people who I was familiar with only through phone conversations.
My HR visit to their offices was really an eye opening experience to me – and for them. By putting myself out there and moving out of my comfort zone, I gained an in-depth knowledge on how the whole business runs. I was able to understand the difficulties faced by employees at the grass roots level where the work is really done. I got to know where the real revenue was generated.
I got to know the employees and they got to know me. They were able to address their concerns directly to HR and get a quick resolution. There were reduced queries and concerns from employees, happier and more engaged employees and a renewed respect for HR.
So the bottom line is small company or large, on-site or off – make sure HR is easily accessible and the presence of HR is felt everywhere in the organization. Don’t spend too much time at your desk by sending mails and reading articles. Reach out to employees, spend time with them to understand their problems and concerns and proactively act on them before they have to approach you.
Don’t just think it . . . do it. Explore the opportunities that await you outside of your comfort zone.
Photo Credit: iStockphoto
About the author: Nisha Raghavan, is an HR professional with hands on experience in Talent Management and Talent Acquisition from Telecom Industry. Nisha shares her views and experiences in the HR field on her blog, Your HR Buddy . You can connect with Nisha on Twitter as @thehrbuddy.
- Harry Truman
A long, long time ago, I worked for an EAP doing public outreach, presentations, and programming. It is really the job that helped my launch my HR career but I had forgotten about it until recently, when culling through some old papers. What a trip down memory lane.
I worked in an office of several psychologists and social workers. The person I worked for took credit for all my work – and I do mean everything. He took credit for my programs, my ability to connect with our clients – both individual and business, and he took credit for my presentations like he did the work himself. He took credit for virtually every success I had.
Problem was he didn’t do anything for me. Zero. It was appalling really. He bragged to his colleagues about how I had blossomed under his tutelage and coaching, presented my ideas for programming and outreach as his own, and would call the clients after I did presentations to solicit feedback. Anything unflattering would be shared in his meetings, demonstrating how much time he needed to work with me.
I didn’t know any of this going on until a colleague befriended me. What I learned was he hated the counseling part of his job – you know, meeting with paying clients – and used any excuse, me included, to get out of his work.
I realized that I didn’t have much leverage; I was young, not sitting around the decision-making table, and frankly, who really cared that I worked for a jerk?
Despite my youth and virtual ignorance, I made a decision. As much as it confused, disappointed, and demeaned me, I kept going. We were doing so much good for so many people that I decided the good outweighed the bad. By a lot.
Eventually I left the job and took the lesson with me. I never, ever take credit for other people’s work. I go to extremes to make sure people know who is doing the great work coming out of our office. Or any other place I am – online, at home, on my job.
Sometimes, people presented in life do nothing but demonstrate how not lead. Or manage. Or be colleagues. Or just be friends. I learned it early. For that, I am grateful.
Photo by Deirdre Honner
The following are a few hypothetical (not really) life stories related to human resources, being a woman in what is still in some circles ‘a man’s world’ and organizational behavior.
At the end of each story, I challenge you to put yourself in the position of anyone in this story and comment on whether or not you think the “good ol’ boy” network is a myth or has a touch of reality. There are no right or wrong answers.
A fully qualified female non-commissioned officer applies for a commissioned officer position within a department for which she is the only female. The department sits just outside the main office area of the control tower for a huge contingency of male pilots who currently fly with other male co-pilots due to the aircraft type. Women are not allowed to fly this type of aircraft. The department is made up of 2 long term male non-commissioned officers, 1 male commissioned officer, and 1 female non-commissioned officer who works as an administrative assistant – and also happens to be the applicant.
In the building, friendships are strong, male dominated communications with a tint of sexual harassment are common place, and a layoff of the co-pilots is pending due to the base switching to more modern solo piloted aircraft. The position is filled with a male co-pilot who would have lost his job had this position not been available due to the aircraft switch.
Myth or reality?
A fully qualified female civilian employee has an idea to promote HR related services to members of the organization that will improve efficiency and effectiveness of their operations while generating revenue for her own department. She has the support of her boss and together they pitch the idea to the company attorney to minimize organizational risk and ask for professional advice.
The attorney has been long time college buddies with the CEO and other members of the organization including those on the board of directors. This attorney also has the qualifications to offer the same services for a fee from his company. The idea is not approved by the CEO but later shows up as a service outreach of the company who employees the attorney.
Myth or reality?
A small independent contract offers HR related services to a governmental entity that is managed by a former small town business man who had previously served in a political position before his long tenured private career. The independent contractor develops an idea to cut costs for the client who had previously mentioned not having a budget at all for the services sought. The idea is shut down and the independent contractor is told they are moving in a different direction and a formal proposal would not be necessary. Later, the client announces a contract to be approved that is over twice what the independent contractor was going to charge for the same services they were previously told were moving a different direction.
The winning contract has had many past dealings with the decision makers as well as those around closest to him and in other positions across the state. Come to find out there were several other big players in the bidding process that were much larger and had connections both within that organization as well as within the larger organization.
What did you think? Is the “good ol’ boy” network a myth or is there a touch of reality?
Photo credit iStockPhoto
Sometimes, it’s the children who teach us the most and it’s no different for me and my 4-year-old daughter, Maggie.
Take a glimpse into two recent scenes from around our kitchen table:
“Maggie, you’re starting Pre-K in the fall! If you sleep in your own room all summer, we’ll take you to Disneyworld. Sound good?”
“YAAAAAAAAAAAAAAAY! How long is that?”
“Let’s make a construction paper ring chain. You can tear one off every morning after you sleep in your own bed all night.”
Summer progresses. Mostly, rings were torn off. But we had a few slip-ups. We got down to 10 rings and 5 nights before our trip. I pulled 5 rings off while Maggie was at school one day. Maggie comes home, sees the chain, studies it silently for a long, long time and then goes to her room. I find her crying under the covers.
“You broke the chain! You broke it! I didn’t break it, I didn’t cheat!”
Many tears later I saw that, in her mind, by helping her I set her up to lose. I thought about all the times that, in order to accomplish a goal at work, I’ve helped my employees get something done. I most likely unknowingly made them feel that they’d done something wrong, and that they were to to blame for a hidden mistake that led to a change I made.
I saw that rather than tearing down the extra chains, I could have used this opportunity to teach Maggie something new. I’ll take the time, next time, to teach rather than do.
It’s dinner and only 2 nights until Disney. I take a napkin from the tray on the table and find an uneaten Flinstone vitamin from breakfast.
“Maggie, is this your vitamin?”
“No….I don’t LIKE those vitamins.”
“Maggie, do we tell fibs? And do we hide our vitamins, or do we eat them? Disney is only for people who take their vitamins and don’t tell fibs.”
“No, it’s not! You can’t change the rules! Disneyworld is for kids who sleep in their own beds, that was what you said! Now YOU’RE telling a fib! I’m going to tell Grandma!”
Well played, Maggie, well played. She caught me changing the goal in the middle of the incentive period, and further, she knew the company org chart well enough to go straight to the top. I know many managers who are guilty of this and I now see how much it damages trust and creates a perception that the manager either was lying or was incompetent in setting the goal in the first place.
Maggie was also able to deflect from her own accountabilities because of my screw-up.
So, I need to work on being more clear and consistent and I need to take the time to teach, rather than do. Why a 4-year-old can help me see these things so much more clearly than a CEO is a problem for another day. Thank goodness I’m learning at all. And soon I’ll be learning with a pair of mouse ears on my head.
Photo credit iStockphoto
When we talk about communication in the form of feedback at work, both managers and employees tend to get anxious and basic conversations quickly become burdensome and uncomfortable.
In my post, Did you mean to say it that way? I wrote about how we communicate and the importance of being genuine vs. scripted.
With a bit of practice and some simple guidelines, the feedback conversations people normally dread can take place much easier. Practice doesn’t always make us perfect but it will surely make the process easier. Before hitting the topics, it’s important to remember that preparation is key.
We’re working with humans who have minds of their own that are filled with opinions. It’s reasonable to have a dialog and anticipate any follow-up questions that may arise for an effective discussion. Notice it’s about having a discussion – when people are speaking to each other - not at each other.
If you want the person to engage in a discussion, avoid speaking in the first person. I guarantee that if you use the word “you” in your conversation, the person will not hear a word you’re saying. It’s natural for humans to feel defensive when addressed this way and while you think they’re paying attention, they’re probably rehearsing comments of defense in their head.
Keep the conversation in the third person and speak about the work issue or behavior. A simple example is to avoid statements like, “You missed the last 2 deadlines” and say, “The last 2 deadlines haven’t been met.” When people are addressed in a non-threatening way, they’ll become more receptive and self-aware.
Because this style of communicating may not come naturally, a trick I use when coaching managers is to visualize the issue or behavior as a real object that you can touch and hold. It’s the basic rule of addressing the issue or behavior rather than the individual.
During a feedback discussion, you should anticipate questions regarding someone’s work performance so have your details handy. Additional specifics provide clarity so that everyone is on the same page regarding expectations. The last thing anyone needs is for either person to leave a discussion feeling confused. You’d be surprised how frequently managers will talk “all around” a topic instead of addressing it head on.
You may be asked how to come up with solutions or ideas for improvement. Since employees should make an effort to be accountable for their careers and continued learning, managers should turn the question around and ask the employee to think about ways they believe will help them to work smarter. We shouldn’t be treating employees like little soldiers who will do as we command, we should be encouraging them to think about how they work.
When we set expectations to focus on upward mobility, this provides an opportunity to get into the habit of solving work challenges both independently and collectively.
Manage Anger and Emotion
Even when you’ve made every effort to speak productively, how do you handle a situation if someone responds with anger? When humans become angry, they’re reacting to feeling offended, wronged or threatened. It’s a modern form of the traditional fight-or-flight response and important to recognize. You can diffuse the anger by acknowledging the reaction and calmly start to ask the person questions. When you ask questions relative to the specifics of what they’re angry about, the person will almost be forced to calm down so he or she can answer the questions.
Obviously, unpredictable situations can raise challenges but the most important thing to do is to continue to treat the issues as objects without taking these reactions personally or allowing ego to get in the way. Remain rational and get the conversation back on track.
Provide Ongoing and Frequent Feedback
Most people appreciate getting a temperature check of how they’re doing at work even if it’s a weekly 10-minute chat. Employees have a higher level of commitment, contentment and confidence when they know where they stand. It’s also an excellent way to create and build a positive employer-employee relationship. Keep in mind I’m not referring to a formal performance review process of having a sit down and reviewing performance with a subjective form with little boxes checked off next to an employee score rating. (That’s a topic for another day!)
When leaders and managers begin to realize that the best employee-employer relationship is one that is mutually beneficial, it’s noticeable and can have a positive ripple effect throughout any organization. After all, employees are humans and deserve to be treated as such.
Photo credit iStockphoto