Posts Tagged: management

Recognition, Praise, and Appreciation in Reverse

Employee recognition and reward is such a hot topic in the leadership, management and human resources fields.  Although fading to a degree, “Employee Engagement”, was a big buzzword at all the conferences for the last decade or so.  With all the focus on the how management should do their job, I wonder how much the…read more

Female Managers vs. All-Male Staff

In the hotel industry, the housekeeping department is comprised of room attendants (100% female) and housemen (100% male). Management is typically 90-100% female. This predominantly female management team often has difficulty working with the housemen. Housemen are responsible for public areas of the hotel such as the lobby, hallways, restaurant, and lounges. They range in…read more

Business Success Depends on Line Managers

According to research on what’s new in HR for 2014, “business success depends on line managers” (Mercer). Corporate executives agree. A paper published in 2006 by The Economist Intelligence Unit reports: “Thirty-five percent of executives in companies with revenues of over $1 billion spend 30 – 30% of their time on people management and another…read more

Business Etiquette – Are We Focusing on the Wrong Things?

  I had the opportunity recently to participate in an employer and student roundtable discussion at a local college.  The purpose of this project was to connect business leaders and HR professionals with college students to discuss the perceived and actual gaps in college level curriculum in preparing students for jobs and careers after graduation. …read more

Three Tenets of Discretionary Discipline Done Right

When it comes to maintaining order in the workplace, negotiating employee discipline can seem like a high wire balancing act. On the one hand, we need to retain authority and some modicum of control over subordinates, but at the same time, dealing with personalities is an inherently touchy issue. After all, especially in the case of a non-fireable offense, the point is rehabbed behavior and not resentment, right?

Managing Telecommuters

Telecommuting policies save organizations thousands of dollars in overhead and facility costs annually while maintaining high standards of productivity and efficiency. An integral component to this winning equation is efficient management. Whether you have years of experience running a remote workforce or you are new to overseeing a geographically dispersed team, these top tips for managing a telecommuting team will help you get the most out of your staff:

What Sort of Business Leader Are You?

From micro-manager to free thinker, the type of business leader you are directly influences your performance.

When evaluating your leadership qualities there are different categories you can fall into, based on one of two main principles; autocratic or democratic leadership. Confidence in your abilities, determination and an authoritative nature are all shared skills for leaders but that doesn’t mean each one is the same. Which category do you fall into? Read our list of pros and cons to help ascertain your leadership style and gain some tips on how to be a better leader.

Does it HAVE to be Us vs. Them?

I was poking around on an HR message board the other day and happened upon a discussion regarding a recently promoted manager who is ‘struggling’ in her new role. It appears this new manager continues to experience difficulties after moving from being a peer to being the leader of her work group. A fairly common scenario.

In her explanation the HR lady posting about the situation stated: “…we believe she needs to ‘come over to our side.’”

First Who, Then What – Management Success Factors In Interviewing & Selection

I have had a really, really, really good year so far as an HR consultant. I have not been able to say that since 2007 and 2003 before that. In my opinion, one of the main reasons I have been so busy is because managers are consistently getting the wrong people on the bus (a Jim Collins term for the organization). I suspect it is because they don’t know what they don’t know and they are not putting the time and effort in the beginning of the process to get it right from the get go.

Retaining Talent Through Alignment, Accountability, and Clarity

With the qualified talent pool shrinking across the globe, the pressure on businesses to retain talent grows. In hopes of retention, companies across most industries are accommodating for generation X and Y’s desires by building a flexible, fun, informal environment… Some companies, however, particularly start-ups, must be mindful of, and guard against allowing informality to result in a lack of accountability, misalignment, and ambiguity.