5 Workplace Skills That Will Be Vital in The Future

In the future, when information and knowledge become more readily assessable to everyone and robots begin to replace humans at work, only one question remains… what will the future of workplace look like? Many believe that robots represent the future workforce and it is just a matter of time when technology will replace a lot of jobs (as they are beginning to do so already). If that is to happen, then what will be one’s most valuable skill at work?

We’ve asked Soulaima Gourani a lecturer, corporate counselor, and author, to shares her insights about the future of work, and what are the skills needed in the future. According to her, emotional intelligence will become the most powerful asset in professional settings.

Soulaima states, “If you want to be competent in the future, it is not your education, business skills, or expertise that makes you valuable at work. What you need to develop are soft-skills, such as empathy, ability to work with others, and integrity.”

Emotional Intelligence (EQ) will be one of the most valuable skills one could have in the future because people with good emotional skills can make a positive working atmosphere. Studies show that a that positive environment can boost workplace creativity and productivity. When you feel safe, you are willing to take risks.

According to Soulaima Gourani, below are 5 key traits in people with a high EQ.


They are self-aware. If you intend to become successful, you must be able to get things done and that sometimes requires help from other people. To get others to “want” to help you requires you to understanding yourself, your behaviors and how they affect others. That combined with the ability to collaborate, motivate, and communicate with other people is the key to building trust in others, and that is how you obtain success in life. People who are self-aware, don’t tend to micro-manage others, they are good listeners and don’t always place the blame on others.


They can connect with others. Many less-educated and “self-made” people do far better in life than you might expect despite the fact that their traditional intelligence (IQ) may be average or even below average. How so? These people can arouse confidence in others, and they can get others to agree with them. They can sell a good idea and get people to support them, and their ideas and suggestions. There is no correlation between how smart people are and how successful they can become. It is in your ability to connect with others. And the good news is you can train yourself to “relate to others.” It is my knowledge that people, who focus significant effort on “social investments in and for others,” in addition to their main activities, seem to be both more successful in their chosen work and more fulfilled in their lives as such. You don’t need to know a lot of people just the right people. These people have mastered the ability to connect with others.


They embrace change. Embrace changes, write new rules and learn to spot trends. Do not be taken by surprise. Learn about all the choices you can make today that will change the way you move through life as a working and ambitious woman, for the better. You must continually develop yourself—there is no finish line. Working to enhance your EQ is a lifelong process without a finish line. All of the people that you will encounter during your career are as individual as you are. Because you will be faced with working with a variety of personalities constantly develop your EQ. You really must prepare yourself for a lifelong marathon, where you need to develop the following:

  • Your social skills
  • Your positive attitude toward other people
  • Your comfort zone expansion
  • Your healthy attitude toward yourself
  • Your effective approach to life
  • Mental health
  • Understand and handle your fears

They embrace and encourage diversity in the workplace.  In many organizations – even if you are a freelancer you have to work in teams. There is still much ignorance on how to attract, retain, and develop employees of different generations, races, educational backgrounds, etc. We still tend to employ people we like and talent we understand. Diversity and generational understanding are crucial to innovation and understand ourselves better. They teach and remind us of multiple identities, truths, emotions for each individual. It may not make your life easy or comfortable, but it is healthy for you. Conflicts and spending time with people we don’t look or feel like, is the best personal development path in the world. You grow from constructive conflicts. Innovation and personal growth happen in that gray-zone and will place enormous demands on your overall EQ.


They are open and embrace critical feedback. Key to success is openness, trust, confidentiality and honest feedback (nonjudgmental) from people who care. People often tell you what you want to know. Real friends are the ones who Tell you stuff you need to know. Once they do, you have to embrace it. A lot of people does not readily receive critical feedback. Someone is high EQ in the loop of reflection & Feedback -> Self-compassion->Self-acceptance-> Self-actualization and back to Reflection & Feedback and so on. Feedback is an essential component of change. You have blind spots. And if “you’ve got broccoli in your teeth…” you need people to tell you that, because you can’t see it!



Soulaima Gourani is a motivational speaker and philanthropist and a Ted Talk Mentor who does approximately 200 public talks per year around the world. She is an advisor to major companies on customer loyalty, strategic networking, change management, employee motivation and future of business. She has worked as an advisor and speaker for clients such as Samsung, DuPont, LEGO, McKinsey, DELL, Microsoft, Stanford University, BMW, Cisco, and many more.  In March 2012 Soulaima was selected as one of the 192 management leaders in 2012-2017 by the World Economic Forum. In 2016 Soulaima was appointed by TED Talks as a mentor to the speakers.

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1 Comment

Delaney Lynch

This article reminded me of the research I did on recruitment in HR. It stressed the importance of attracting the right candidates and how critical it is to make the right selection. I think that identifying specific characteristics that you are looking for in the hiring process (such as these 5) can lead to lower turnover rates and higher employee satisfaction.


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