Mystery Shop HR
When I contracted a new EAP vendor, I manufactured a reason to schedule several counseling appointments. Okay, so I admit it. With my crazy life, it wasn’t that hard to find an excuse. When we started our first Health Reimbursement Account, I enrolled even though my husband’s plan was cheaper. Why? HR metrics and measures abound, but sometimes there’s no substitute for what we learn from a little personal experience with the programs and processes we inflict on create for others