Posts Tagged: customer service

Teamwork as a Customer Experience

For the right consumer experience these days, teamwork is necessary.   On New Year’s Day, hubby and I went to the movies.  For certain reasons I won’t mention the name of the Cineplex theatre on Winston Churchill at the QEW in Oakville, Ontario.   We arrived 40 minutes early for a movie that is newly-released […]

4 Ways Consumer Behavior Shapes the Workplace

The other day I happened upon the Fast Company article 12 Trends That Will Rule Products In 2013. The article was focused on consumer goods like phones and washing machines, but you know what? The trends listed made sense in the context of the workplace too and here’s why: your employees are consumers. It’s inevitable that their consumer purchasing behavior will shape their attitudes at work as well.

Here are four trends Fast Company listed that have implications for those of us in the human resources and management functions of our companies.